Ubet88 Privacy Policy – Member Data Protection in Malaysia

Ubet88 is an online casino platform operating in Malaysia, offering a wide range of entertainment games including live baccarat, roulette, slots, e-sports betting, 4D lottery, and other digital casino games. In providing these services, ubet88 collects and processes members' personal data in accordance with legitimate operational requirements and the provisions of the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy ("Policy") is intended to give members full clarity on the types of data collected, why it is collected, how it is used and protected, to whom it may be disclosed under certain circumstances, and what your rights are as a data subject under Malaysian law. ubet88 takes member privacy seriously and is committed to handling your personal data in a responsible, transparent and secure manner.

If you have any questions about this Policy or how ubet88 handles your data, please contact our support team at support@ubet88.online. We will endeavour to respond to all privacy-related enquiries within 3 business days.

Ubet88 collects various types of personal data from members depending on how you interact with the platform. Data that may be collected includes:

Identity & Account Data:

• Full name as stated on MyKad
• National identity card number (MyKad) or passport number
• Date of birth
• Account username and password (stored in encrypted form)
• Email address
• Mobile phone number
• Residential address in Malaysia

Financial & Transaction Data:

• Details of payment methods used (Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, Maybank2u via FPX, CIMB Clicks via FPX)
• Deposit and withdrawal records
• Transaction history within the account
• Account balance and fund movements

Gaming & Usage Data:

• Game and betting history
• Wins and losses
• Game preferences and playing habits
• Gaming session duration

Technical Data:

• Device IP address
• Device type and operating system
• Web browser type used
• Cookie and session data
• Access logs and in-platform activity

Ubet88 processes members' personal data solely for the following purposes, all of which are lawful under the PDPA 2010:

• Account Management: Creating, verifying, and managing member accounts, including the required identity verification process.
• Transaction Processing: Processing deposits and withdrawals through supported payment methods, ensuring funds reach the correct destination within the stipulated timeframe.
• Service Delivery: Provides access to all games and services on ubet88, including live baccarat, slots, e-sports, lottery, and more.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and platform abuse
• Legal Compliance: To fulfil reporting and compliance obligations under applicable Malaysian law.
• Customer Support: Providing technical assistance and support services to members who require them.
• Platform Improvements: Analysing usage data in aggregate (with no individual identification) to improve the user experience.
• Service Communications: Sending account-related notifications covering winnings, changes to terms, and other important information relevant to your service.
• Responsible Gaming: Monitoring usage patterns to identify members who may need support relating to their gaming habits.

Ubet88 does not process your data for any purpose beyond those listed above without first obtaining your explicit consent.

Ubet88 collects members' personal data through the following means:

• Directly from You: During account registration, identity verification, communications with customer support, or when you update your profile information.
• During Platform Use: Gaming activity, financial transactions, in-platform navigation, and interactions with platform features are automatically recorded in system logs.
• Via Cookies & Similar Technologies: Session cookies, persistent cookies, and other tracking technologies are used to maintain login sessions, save preferences, and analyse platform usage.
• From Payment Providers: When you make a deposit or withdrawal via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, or FPX, transaction confirmation details are shared between the payment provider and ubet88 to ensure transaction security.
• From Third-Party Verification Sources: In certain cases where identity verification or fraud prevention requires it, ubet88 may cross-check information against recognised verification databases.

Ubet88 does not sell, rent, or disclose members' personal data to third parties for marketing purposes. However, in the course of legitimate service operations, ubet88 may need to share certain information with the following parties:

• Payment Service Providers: Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, Maybank2u and CIMB Clicks receive the transaction information necessary to process your deposits and withdrawals. All of these providers have their own privacy policies and are bound by Malaysia's financial security standards.
• Game Providers: Game software providers may receive anonymised game data (with no personally identifiable information) for technical maintenance and RNG audit purposes.
• Infrastructure Service Providers: Cloud computing and infrastructure providers used by ubet88 may have technical access to data, but are bound by strict confidentiality agreements.
• Relevant Authority: ubet88 will disclose the necessary information to Malaysian authorities (such as the police, courts or relevant commissions) if lawfully ordered to do so, or if ubet88 has reasonable grounds to believe that disclosure is required to prevent or investigate illegal activity.

In all cases where data is shared with third parties, ubet88 ensures that those parties are bound by confidentiality obligations equivalent to or stricter than ubet88's own standards.

Ubet88 implements multiple layers of technical and organisational security measures to protect members' personal data from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption: All communications between your browser and ubet88's servers are encrypted using the latest TLS protocol with 256-bit key length.
• Stored Data Encryption: Sensitive information such as passwords and financial details is stored in encrypted form within ubet88's database.
• Internal Access Controls: Only ubet88 staff with a legitimate operational need may access member data, and all access is audited and logged.
• 24/7 Security Monitoring: Intrusion detection systems and cybersecurity monitoring operate around the clock to detect and respond to threats in real time
• Regular Security Audits: Penetration testing and security audits are conducted periodically by independent third parties to identify and address vulnerabilities.
• Two-Factor Authentication: Two-factor authentication (2FA) is available and strongly encouraged for all member accounts as an additional layer of security.

While ubet88 takes all reasonable steps to protect your data, no system can be guaranteed to be 100% secure. In the event of a serious data breach, ubet88 will notify affected members within a reasonable timeframe in accordance with applicable Malaysian legal requirements.

Ubet88 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The types of cookies used include:

• Essential Cookies: Required for core platform functions such as maintaining login sessions and account security. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: Saving your preferences — such as language, game settings, and interface choices — to enhance your experience on future visits.
• Analytics Cookies: Collects aggregated information about how the platform is used (without identifying individuals) to help ubet88 understand usage patterns and improve its services.
• Security Cookies: Helps detect suspicious activity, protect against cyber threats, and ensure that only authorised users can access their accounts.

You can manage cookies through your web browser settings. However, disabling essential cookies may prevent certain features of the ubet88 platform from functioning properly. ubet88 does not use third-party cookies for advertising purposes.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a ubet88 member have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data ubet88 holds about you. This request will be processed within 21 business days.
• Right to Rectification: If the data we hold about you is inaccurate or out of date, you have the right to request a correction. Simple updates can be made directly within your account.
• Right to Object to Processing: You have the right to object to the processing of your data for direct marketing purposes. Such requests will be honoured immediately.
• Right to Withdraw Consent: You may withdraw any consent previously given for specific data processing activities, though this may affect ubet88's ability to provide certain services.
• Right to Request Erasure: In certain circumstances, you may request that your data be deleted, subject to ubet88's record retention obligations under Malaysian law.

To exercise any of these rights, please contact the ubet88 privacy team at support@ubet88.online, clearly stating your request. We may need to verify your identity before processing any personal data request to ensure the security of your information.

The ubet88 platform is exclusively for individuals aged 18 and above. ubet88 does not knowingly collect, store, or process personal data from individuals under the age of 18. Should ubet88 discover that personal information has been collected from a minor, the account in question will be closed immediately and the data will be deleted from our systems.

If a parent or guardian discovers that their underage child has registered an account on ubet88, please contact us immediately at support@ubet88.online with relevant proof of age. ubet88 will take prompt action to resolve the situation, including account closure and data deletion within 48 hours of receiving a verified report.

Ubet88 retains members' personal data for the period necessary based on the purpose of processing or applicable legal requirements:

• Active Account Data: Retained for the duration the account remains active and in use
• Financial Transaction Data: Retained for a minimum of 7 years from the transaction date, in line with Malaysia's financial reporting and anti-money laundering requirements.
• Identity Verification Records: Retained for a minimum of 5 years after account closure in accordance with legal requirements.
• Gaming History Data: Retained for 2 years after the relevant gaming session for dispute resolution and audit purposes.
• Technical & Security Logs: Retained for 90 days for security monitoring and fraud detection purposes.

Once the mandatory retention period expires, data will be securely deleted using methods that ensure it cannot be recovered. For accounts closed at a member's request, data not subject to legal retention obligations will be deleted within 90 days of the account closure date.

In certain circumstances, ubet88 members' personal data may be processed or stored on servers located outside Malaysia — for example, within cloud computing infrastructure used to ensure high platform performance and availability. In all such cases, ubet88 ensures that:

• Transfers are made only to countries or recipients with a level of data protection comparable to Malaysia's.
• Appropriate and legally binding data transfer agreements have been put in place between ubet88 and the data recipients.
• Data is encrypted in transit using approved security protocols.
• Data recipients are bound by confidentiality and security obligations that are equivalent to or exceed ubet88's standards

Ubet88 does not transfer members' personal data to any third party outside Malaysia for marketing or commercial purposes without first obtaining the member's explicit consent.

Ubet88 reserves the right to amend or update this Privacy Policy at any time to reflect changes in data processing practices, legal requirements, or the services offered. Whenever this Policy is updated, the "Updated" date shown at the top of this document will be revised to reflect the date of the latest amendment.

For material amendments — changes that significantly affect how we use or protect your data — ubet88 will notify members via in-platform notifications or email at least 14 days before the changes take effect. Continued use of the ubet88 platform after the effective date constitutes acceptance of the updated Privacy Policy. Members who do not agree with the amendments have the right to close their accounts before the effective date.

If you have any questions, concerns, or complaints regarding how ubet88 handles your personal data, or if you wish to exercise any of your rights as a data subject under PDPA 2010, please contact our team through the following channels:

• Privacy Email: support@ubet88.online (please mark the subject line: "Privacy Inquiry")
• Live Chat: Available 24/7 within the ubet88 platform in Bahasa Melayu.
• WhatsApp: Contact us via the support number available in the platform's help section.

Ubet88 is committed to handling all privacy-related inquiries seriously and within a reasonable timeframe. Data access or correction requests will be processed within 21 business days. Privacy complaints will be investigated and responded to within 14 business days from the date of receipt.

If you are not satisfied with ubet88's response to your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP), which operates under the Ministry of Communications and Digital.